Frequently Asked Questions

Our dog toys are made from pet-friendly materials selected for durability, comfort, and everyday play. Materials vary by product and may include plush fabric, cotton rope, rubber, TPR, or other pet-safe materials. Please check each product page for specific material details.

Our toys are designed with pet safety in mind. However, no dog toy is completely indestructible. Always choose a toy appropriate for your dog's size and chewing habits, supervise play when necessary, and replace any toy that becomes damaged.

Some toys are designed with enhanced bite resistance, but durability depends on your dog's size and chewing strength. Look for products labeled Bite Resistant or For Strong Chewers for more suitable options.

Check the size and dimensions listed on each product page. We recommend choosing a toy that cannot be easily swallowed and is appropriate for your dog's breed, size, and play style.

For the best fit, measure your dog's chest, neck, and back length and compare the measurements with the size chart on the product page. We recommend choosing based on measurements rather than breed or usual size alone.

Materials vary depending on the season and product. Our collection may include fleece, polyester, cotton blends, breathable fabrics, and other materials selected for comfort and practical everyday wear. Exact materials are listed on individual product pages.

If your dog's measurements fall between two sizes, the larger size is generally the safer choice for comfort and movement unless the individual product page recommends otherwise.

Care instructions vary by product. Many items can be gently washed, but we recommend checking the specific care instructions on the product page before washing.

Shipping times depend on your location, the product, and the shipping method selected. Estimated delivery times are displayed during checkout or in our Shipping Policy. Please note that these are estimates and delays may occasionally occur.

Orders generally require a short processing period before shipment. Once your order has been dispatched, you will receive shipping confirmation and tracking information when available.

Yes. When tracking is available, you will receive a tracking number after your order has been shipped. Tracking information may take some time to update after the carrier receives the package.

If your order contains multiple products, they may occasionally be shipped separately depending on inventory and fulfillment location. You will not need to place another order for the remaining items.

We ship to supported destinations shown during checkout. Shipping availability, delivery times, and costs may vary depending on your country or region.

Eligible items can be returned according to our Return & Refund Policy. Items should generally be unused, unworn, and returned in their original condition unless they arrived damaged or defective.

Please contact us as soon as possible. If the order has not yet been processed or shipped, we may be able to help. If it has already shipped, the applicable return or exchange policy will apply.

Contact our customer support team with your order information and photos of the item and packaging. We will review the issue and provide the appropriate resolution according to our Return & Refund Policy.

Contact us as soon as possible after placing your order. We will try to accommodate changes or cancellations before fulfillment begins, but we cannot guarantee modifications once an order has been processed or shipped.

Contact our customer support team and we'll help with questions about products, sizing, orders, shipping, or returns.